American Public Media
  • MPR, Business Development, Events & Performance Programs - 13DB
  • St Paul, MN, USA
  • $10.00/hour
  • Temporary Part Time

The Fitzgerald Theater is committed to programming that reflects the audience and mission of Minnesota Public Radio. This 1,000-seat theater acts as MPR's largest broadcast studio. Our staged productions that allow authors, artists and radio hosts to create intellectually stimulating programs to delight and enlighten the public radio community.

Position Summary:

The ticket office sales associate is a key role in offering the highest levels of customer service to patrons in person and by telephone, selling tickets, handling patron issues during show hours; with a majority of working hours during evenings, weekends and holidays.  This is an on-call position with a varied schedule according to the events calendar.

Application deadline March 1, 2018 (applications will be reivewed as they come in and the interview process may begin before the deadline)

Position Responsibility: 

  • Responsible for serving the patrons by selling and processing tickets for events and distributing will-call; sells and processes ticket orders at the counter and via telephone
  • Responsible for customer service; maintaining and utilizing up-to-date knowledge on shows and the theater to support the patron experience.
  • Actively promotes ticket offers to patrons--including package sales, up- and cross-selling
  • Responsible for cash handling and compliance with cash handling policies and procedures.
  • Operates a computer, register and/or credit card equipment.
  • Distributes literature to patrons and answers questions in response to inquiries about shows and events; ensuring that marketing and other relevant Fitzgerald and MPR print materials are up-to-date and well-stocked in the ticket office lobby
  • Supports marketing and promotional projects for ticketed events.
  • Ensuring the ticket office is clean and well-presented throughout the event.
  • Assists with closing of the ticket office.
  • Problem-solves proactively and effectively communicates with patrons and staff.
  • Other duties as assigned. 

Required Education and Experience: 

  • High School Diploma or GED.
  • 1 - 2 years of customer service experience.
  • 1 - 2 years ticket sales experience; experience with ticketing software preferred. 

Required Skills, Knowledge and Abilities: 

  • Exceptional customer services skills
  • Exceptional communication skills
  • Computer and data entry skills
  • Strong basic math skills
  • Experience handling cash
  • Ability to work under pressure and multi-tasking
  • Ability to work well with patrons and staff
  • Detail oriented
  • General theater interest and knowledge
  • Moderate typing skills
  • Accuracy and efficiency in customer transactions 

Reporting To This Position:         None 

Physical Demands and Working Conditions: 

  • Must be able to perform the essential duties of the position with or without reasonable accommodation.
  • Flexible work schedule; evening and weekend availability required.
  • Physical Demands: 
    • Required to move about in an office environment and sit for extended periods of time
    • Frequent use of hands for data entry/keystrokes and simple grasping
  • Working Conditions: 
    • Moderate to high noise level
    • Occasional exposure to prevalent weather conditions

 Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

American Public Media
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