American Public Media
  • MPR, Technology - Facilities - 24OB
  • St. Paul, MN, USA
  • Hourly
  • Full Time

 Position Summary: 

Join our technology community committed to providing a more holistic technical support approach to fellow employees.  Your work will support projects and daily operations in a media production and distribution company that places audiences first.  You will build warm customer relationships while troubleshooting and resolving computer hardware and software issues.  We promote a team environment where we both teach and learn from each other where its ok to ask each other questions.  We are seeking a team member who is equally comfortable interacting with computers AND the people who use them.  We provide training opportunities and good work/life balance.  Are you the droid we've been looking for?

Application deadline: October 22, 2017 

Position Responsibilities: 

  • Troubleshoot, isolate issues, and implement solutions to technology-related issues in a timely and professional way.
  • Communicate in-person and remotely, with oral and written communications skills that are clear and succinct with a warm customer focus.
  • Follow up with customers to ensure satisfaction with issue resolution.
  • Produce training and reference materials.
  • Educate employees one-on-one and in groups on varying technical topics.
  • Assist in the evaluation, purchase, repair, inventory, installation, and disposal of computing hardware and software.
  • Gain feedback from customers about their computing experience.
  • Other duties as assigned.

Required Education and Experience: 

  • Associate's Degree; OR equivalent work experience.
  • 3+ years of experience installing and/or supporting Microsoft and Apple hardware and OS platforms. 

Required Skills, Knowledge and Abilities: 

  • Demonstrated ability to research and troubleshoot computer problems independently using multiple resources.
  • Demonstrated expertise with Microsoft Office 2013 and newer.
  • Strong customer-service orientation; excellent interpersonal skills.
  • Strong relationship building skills to better interact with internal staff.
  • Excellent organizational and documentation skills.
  • Must possess confidence, presence, passion for excellence, and enthusiasm for a challenge. 

Preferred Skills and Experience: 

  • Microsoft certification (especially relating to Windows desktop OS).
  • Experience using and supporting audio editing products such as Protools, Audacity, or Adobe Audition is useful.
  • Knowledge of Microsoft PowerShell.
  • Sales experience or other work experience which includes customer relationship building.
  • Experience in a broadcasting or media environment. 

Reporting to this position: None

Physical Demands and Working Conditions:

Must be able to perform the essential duties of the position with or without reasonable accommodation.

  • Physical Demands
    • Must be able to participate in monthly on-call rotation, with adequate 24-hour transportation while on-call
    • Required to move about in an office environment and sit for extended periods of time
    • Required to walk, sit, and stand; reach with hands and arms; balance, stoop, kneel, or crouch
    • Frequent use of hands for data entry/keystrokes and simple grasping
    • Required to lift up to 30 pounds
  • Working Conditions:
    • Moderate noise level
    • Occasional exposure to prevalent weather conditions

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

American Public Media
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