American Public Media
  • MPR, Technology - Facilities - 24OB
  • St. Paul, MN, USA
  • Salary
  • Full Time

Benefits eligible


American Public Media is a non-profit, public media organization serving a national radio audience of 19 million and a digital audience of 2 million, which includes over 200,000 donors. We are headquartered in St. Paul, Minnesota but serve operations in Southern California, New York and elsewhere.

Position Summary: 

We are seeking a Salesforce.com Administrator who will play a key role in helping build and maintain our CRM system on Salesforce.com. This is an excellent career opportunity for a resourceful and creative person to have a major impact on our mission driven, non-profit organization. This tech-savvy individual will work closely with various user departments such as membership, member audience services, underwriting, major giving, marketing and digital to solve complex business problems and implement new functionality within our Salesforce system. 

The desired candidate will have demonstrated success in working with technology staff and power users and overseeing day-to-day configuration, maintenance and support of the Salesforce environment. 

Position Responsibility:

  • Act as a subject matter expert to participate in business discussions relating to new functionality, system solutions or other broadly scoped initiatives.
  • Gather requirements and document technical specifications.
  • Design, configure and implement solutions on Salesforce platform.
  • Assist with data migration to/from Salesforce.
  • Develop and maintain reports and dashboards.
  • Customize Salesforce.com including custom objects and fields, page layouts, reports and dashboards, profiles and sharing rules and workflows and approval processes.
  • Evaluate, recommend and implement third party solutions and app exchange packages based on business request or project needs.
  • Assist with change set management between development, sandboxes and production Salesforce environment.
  • Assist with the creation of training materials and delivery of training to internal teams and users.
  • Assist in the creation of user documentation, and maintain ongoing system change documentation.
  • Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
  • Identify and evaluate new features and functionality related to Winter, Spring and Summer release management providing recommendations for process improvements.
  • Support and facilitate testing of new enhancements in alignment with internal business process requirements.
  • Provide first level support to teams across the organization including user administration, issue identification, and issue resolution/escalation.
  • Troubleshoot and problem solve the issues related to Salesforce environment and App-Exchange applications.
  • Primary ownership of security model with meticulous setup and support of profiles, roles, sharing rules, groups, and permission sets.
  • Administer CTI integration software for Salesforce integrated contact center software.
  • Assist with data maintenance through ongoing data analysis, data deduping and cleanup activities, implementing process improvements to contribute to improved data quality.
  • Provide proactive support of user community with regular communication of tips and tricks.
  • Support the data integrations between Salesforce Sales Cloud and Salesforce Marketing Cloud.
  • Other duties as assigned.

Required Education and Experience:

  • Bachelor's Degree or equivalent work experience; a degree in computer science, software engineering, information systems or a related technical discipline preferred.
  • Five-plus years of information technology experience, preferably in software development.
  • Three-plus years as a Salesforce Administrator / Developer.
  • Broad experience with one or more CRM deployments.

Required Skills, Knowledge and Abilities:

  • Solid understanding of core Sales Cloud functionality.
  • Understand complex Salesforce data objects and data models.
  • Expertise in configuring Salesforce.com elements including custom objects and fields, page layouts, reports and dashboards, profiles and sharing rules and workflows and approval processes.
  • Basic knowledge of (or willingness to learn) = Apex and Visualforce for troubleshooting. = Data integration between Salesforce Sales Cloud and Salesforce Marketing Cloud.
  • Experience with CRM systems in B2B and B2C environments.
  • Experience gathering/documenting business requirements.
  • Creative and analytical thinker with strong problem-solving skills.
  • Effective communication skills, both oral and written.
  • A passion for service and community.

Preferred Skills and Experience: 

  • Experience with custom development using Visualforce and Apex triggers and classes to solve complex business logic problems a plus.
  • SCRUM process experience a plus.
  • Experience with integration with automated marketing systems. Familiarity with Salesforce Marketing Cloud and its integration with Salesforce Sales Cloud a plus.
  • Experience migrating data to/from Salesforce using Dataloader and/or other enterprise tools.
  • Experience with New Voice Media, Form Assembly, Conga, ProScore app, Product Manager app and Cloudingo a plus.
  • Familiarity with transact SQL a plus.
  • Salesforce certifications a plus. 

Reporting To This Position:        

None 

Physical Demands and Working Conditions: 

  • Must be able to perform the essential duties of the position with or without reasonable accommodation.
  • Physical Demands: 
    • Required to move about in an office environment and sit for extended periods of time
    • Required to move about in the community
    • Frequent use of hands for data entry/keystrokes and simple grasping  
  • Working Conditions: 
    • Moderate noise level
    • Occasional exposure to prevalent weather conditions 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

American Public Media
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