American Public Media
  • SCPR, Development - 18IB
  • Pasadena, CA, USA
  • Salary
  • Full Time

Yes, Benefits

Position Summary:


KPCC enjoys one of the largest member bases among Los Angeles nonprofits. We have a hard-working and committed Development team that is poised to grow income for Southern California Public Radio (SCPR) by large margins through Major Gifts and Institutional Grants, and you can help us to do so. The Data Analytics and Operations Manager will pioneer the development of data analytics and prospect research as a function here at SCPR, playing a critical role in growing our revenue and ensuring strategic use of data. Reporting to the VP of Development, working closely with SCPR's Development Team and in partnership with our gift processing and data teams at Minnesota Public Radio (MPR), you will provide direction, support and strategic management of SCPR's data systems to inform development strategy and increase revenue for both our Annual Fund and Capital Campaign. Your leadership and expertise in data analytics will inform the Development team's donor strategy, helping to achieve overall philanthropic objectives.


Primary Responsibilities:

  • Build and lead the prospect research and data analytics functions at SCPR.
  • Serve as a key player in operationalizing and achieving the campaign goal of $55mn.
  • Convene and lead an operational reporting team comprising members of SCPR's and MPR's finance, gift processing, research and reporting and IT systems teams to improve operational effectiveness in data integrity and analytics; monitor and evaluate revenue and financial information; serve as leader and point of contact on behalf of analytics and data across SCPR; work closely with the data team at MPR, where our systems are mastered, to ensure data integrity and to help champion SCPR data needs.
  • Provide leadership over portfolio development by producing and implementing a comprehensive strategy for portfolio management; create and maintain reports, prospect lists, donor profiles and research that support your recommendations for prospect segmentation and allocation to Gift Officer portfolios in both the Major Gifts and Institutional Giving (IG) teams, including the identification of new IG prospects on the regional and national level and local family foundations.
  • Develop a comprehensive strategy for how the MG and IG teams manage and leverage reports; in partnership with MPR, lead an audit of existing reports and needs and make strategic recommendations that result in revenue growth through better use, understanding and tracking of data, with accountability for strategic recommendation of top prospects; establish standards in gift coding and ensure consistency across the organization.
  • Lead the monthly reconciliation process between pipeline activity, transaction processing and the financial system; run and ensure the accuracy of daily and weekly fundraising revenue reports; monitor Institutional Giving grant expenditure and lead its reconciliation of grant revenue projections with the finance team's actual expenditure to effectively steward funds from institutional donors.
  • Serve as in-house systems expert for the SCPR fundraising team; in partnership with the systems and gift processing teams in Pasadena and St. Paul, MN, provide oversight of all SCPR donor management systems, ensure that gifts are processed in a timely and accurate manner and maintain accurate and updated donor and prospect records and systems through management of Salesforce and related in-house databases.
  • Review all gift acknowledgments, receipts, pledge reminders and other correspondence resulting from pledge and gift entry for accuracy before distribution; make on-going improvements to donor correspondence.
  • Develop and institute consistent practices for the use of donor management systems and data; provide team and individual training on Salesforce use and reporting to help champion consistent use across the organization.
  • Establish, document and update departmental policies and procedures regarding donation processing policies, procedures, systems and taxation rules and regulations, in partnership with shared services teams in St Paul, MN.
  • Articulate requirements for and implementation of wealth screenings and other data acquisition activities; petition for resources; negotiate contracts as appropriate.
  • Perform other duties and special projects as assigned.


Required Education and Experience:

  • Bachelor's degree or equivalent work experience.
  • 6+ years' work experience in operations, database and/or gift processing management, preferably in a nonprofit fundraising setting.
  • Experience designing and implementing complex queries and reports for data analysis.
  • Extensive experience working with donor or customer relationship management systems, data analysis and reporting.


Preferred Skills and Experience:

  • Experience with Salesforce and Cognos data management software.
  • Experience liaising with partners based remotely.


Required Skills, Knowledge and Abilities:

  • Meticulous attention to detail; a professional and resourceful style; strong judgment and problem-solving skills.
  • Ability to work collaboratively as a member of an internal team, as well as in collaboration with external partners.
  • Ability to multi-task with several complex and demanding concurrent projects, including the ability to adapt to changing priorities and to develop project planning strategies for the department.
  • Ability to learn, interpret, and apply a variety of complex policies and procedures with minimal guidance.
  • Ability to coach others in the collection and use of data to achieve objectives.
  • Strong organizational and time management skills.
  • A passion for and authentic interest in the mission and work of Southern California Public Radio.
  • High energy level and a positive attitude.
  • Proficiency in Microsoft-based software and CRM tools.


Reporting To This Position:        None


Physical Demands and Working Conditions:

  • Must be able to perform the essential duties of the position with or without reasonable accommodation
  • Physical Demands: 
    • Required to occasionally move about in an office environment to access file cabinets, printers, etc., and remain in a stationary position for extended periods of time.
    • Frequent use of a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
  • Occasional travel
  • Working Conditions: 
    • Moderate noise level
American Public Media
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